Reducing Defects in RCC Member by using Six Sigma Principle

Six Sigma is a Quality improvement technique that has being implemented in manufacturing and other industries. Six sigma is new to construction industry. This paper describes the basic theory of Six Sigma, principles, methodology and various tools used for reducing defects. A case study of a residential building is taken in which the DMAIC principle is applied for reducing defect in RCC members, the Six Sigma methodology has been adopted to improve the quality. The findings suggest that proper training and management support and minor changes in current work procedure can help improve the quality and ultimately customer satisfaction which is of prime importance.