An E-Government-Integration Framework for County Governments in Kenya

With the emergence of information and communication technologies (ICTs) ande-services, more and more governmentsagencies are investing heavily in e-government design and implementations. The current trend of employing whole-of government approach helps break the bureaucratic model of delivering public services to allow for a more integrated approach. However, raising the effectiveness and quality of e-government services is not only a matter of leading edge technologies but also it involves visionary leadership, clear objectives and a sound infrastructural execution mechanism. The study examines the level of implementation of integrated e-government in the county government offices in Kenya. Mixed methodapproachwas employed with the use of structured questionnaires in selected government offices. Purposive sampling technique wasused where 36 officers with significant experience of e-government projects ware sampled for data collection. The study used the lessons learned from the literature review and the survey results to propose an integrated e-government framework and its accompanying prototype to validate the framework correctness. A specific usage is presented and further proves that the framework accomplishes its interoperability function.