Interactive Chatbot for Customer Service with Voice Recognition

This study aimed to develop an Interactive Chatbot for Customer Service with Voice Recognition for St. Paul University Philippines students, employees, parents, visitors, and stakeholders. It aimed to provide real time answers to inquiries from the concerned participants. The researcher employed a qualitative approach using descriptive research design and systems development in collecting, analyzing the data and the design and development of the system. The researchers concludes that the chatbot is a real time mobile application for the university that provides frequently asked questions to all Paulinian users anytime and anywhere. Moreover, it will also provide opportunity to have access to the appointed Head of Marketing and Promotions during office hours.