The Effectiveness of SiCantik Online Applications in Pharmacy Facilities Licensing Services at the Department Investment Services Integrated One Door in Medan City

The effectiveness of licensing services by using the Si Cantik online application at the Medan City DPMPTSP has not run optimally. This study aims to analyze the effectiveness of the Si Cantik online application in licensing services for pharmacy facilities at the Medan City Investment and One-Stop Integrated Service Office. The type of research used is descriptive quantitative research, namely the method in the form of numbers (numeric) using a descriptive analysis approach. The population in this study is the entire pharmacy staff who have taken care of licensing applications for pharmacy facilities at the Medan City Investment and One-Stop Integrated Service Office, amounting to 98 people and a sample of 50 people. Data collection with primary and secondary data and analyzed based on the effectiveness formula. The results showed that the online application service procedure of Si Cantik in obtaining licensing for pharmacy facilities at DPMPTSP Medan City was quite effective, the service completion time was effective, service costs were effective, service products were very effective, service infrastructure was quite effective and the competence of service providers was quite effective. It is recommended to the Medan City DPMPTSP that the implementation of the effectiveness of online-based licensing services goes well, towards several indicators that are not yet very effective and need to be improved again such as the procurement of socialization and procurement of complete procedures, procurement of service infrastructure and accountability of the officers to permit applicants and preferably make efforts so that the implementation of the effectiveness of online-based licensing services goes well and can be carried out by conducting outreach to the public directly and carrying out supervision and direction by superiors to each officer