The Protection of Consumer Rights of Financial Technology Peer-to-Peer Lending Regarding Intimidation in Billing Practices

This paper aims to examine the protection of the rights of consumers as debtors of the Financial Technology Peer-to-Peer Lending (Fintech P2PL) against intimidation in billing practices which are analyzed using natural law theory with human rights approach. The scope of the research includes the rights of consumers as debtors of Fintech P2PL which are legally recognized by the OJK. Problems related to intimidation in billing practices by Fintech P2PL companies often occur in Indonesia. However, the existing positive law is still unable to organize the interests of consumers as debtors' rights regarding this issue. The findings of this study show that Law Number 8 of 1999, Law Number 19 of 2016, and POJK Number 77/POJK.01/2016 have not yet accommodated the protection of the rights of consumers as debtors of Fintech P2PL, especially regarding intimidation in billing practices. The results of this research using the juridical-normative research method show that regulations related to consumers in Indonesia are still generally regulated in Law Number 8 of 1999. The protection of the rights of consumers and debtors of Fintech P2PL regarding intimidation in billing is currently has not been specifically stated in positive law. Therefore, positive law is needed to specifically regulate the rights of consumers as debtors in Fintech P2PL in order to provide legal certainty for users of this service and avoid human rights violations in billing practices.