Channels, Barriers in Communication System and Employee Performance: A Comparative Study between Public and Private Sector Banks

This paper is a comparative study on indicators of employee performance, usefulness of communication channels and Barriers & Breakdowns in communication systems in public & private banking sector. The findings of this paper is based on survey conducted on employees working in both public sector Bank & private bank in Odisha. It was found that the channels of communication considered by employees to be the most useful. Finally, Barriers & breakdowns in the communication systems in public and private sector Banks were also identified. Primary data was adopted. Simple random sampling was used for the selection of 100 respondents. From the results it was clear that the communication systems frequently used include face-to-face, telephone, written(memos) ,email/internet & grapevines, with the most useful channel being face-to-face communication. Public and private Bank employees also largely perform well. Selective listening, distraction, time pressure, communication overload, information distortion, rationalization and prejudice are identified as barriers & breakdowns in communication systems. Employee performance can be further enhanced if bottlenecks in the communication systems are either removed or kept at their least. Particularly communication overload caused by omissions & exaggerations must be addressed by both management and employees to improve clarity in communication.