Grievance Procedure and Organizational Citizenship Behaviour in Multinational Oil and Gas Companies in Nigeria

This report empirically reviewed the issue of grievance procedure and organizational citizenship behaviour in multinational oil and gas companies in Nigeria. The population of the study covers all the multinational oil and gas companies in Nigeria. The sample size was determined using Taro Yamen's formula. Data for the study was collected via survey questionnaire. Data for the study was analyzed using spearman rank order correlation coefficient and aided with SPSS version 23.0. The study found that revealed that there is a positive significant relationship between grievance procedure mechanism and organizational citizenship behaviour in multinational oil and gas companies in Nigeria. . The study concludes that grievance procedure mechanism positively enhances organizational citizenship behaviour of multinational oil and gas companies in Nigeria. Multinational oil and gas companies should follow the grievances' procedure, suggestion systems and counseling service so that employees could voice dissatisfaction with aspects of their work and certain management decisions. The employee grievance procedures must be seen to be fair in terms of procedural justice. Giwa Andrew "Grievance Procedure and Organizational Citizenship Behaviour in Multinational Oil and Gas Companies in Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-6 | Issue-7 , December 2022, URL: https://www.ijtsrd.com/papers/ijtsrd52300.pdf Paper URL: https://www.ijtsrd.com/management/business-ethics-and-legal-issues/52300/grievance-procedure-and-organizational-citizenship-behaviour-in-multinational-oil-and-gas-companies-in-nigeria/giwa-andrew