Structural Equation Model on Job Performance Among Personnel of Hotels in Caraga Region

The purpose of this quantitative research was to determine the best fit model on job performance of hotel personnel in the context of: organizational citizenship behavior, corporate social responsibility and human resource management in relation to endogenous variable –hotel personnel job performance. The study employed a nonexperimental research design utilizing Structural Equation Model (SEM) in finding the best fit model. The data were collected using an adapted survey questionnaire to 400 hotel personnel in CARAGA Region. The results revealed that organizational citizenship behavior and human resource management have significant relationship with job performance. Further, the result showed that Structural Model 4 was the best fit model for job performance. The model indicated that all identified exogenous variables, the organizational citizenship behavior, corporate social responsibility and human resource management were key predictors of hotel personnel job performance.