The Influence of Delayed Flights on the Emotional Response and Behavioral Intention of Airline Passengers

The study entitled, The Influence of Delayed Flights on Emotional Response and Behavioral Intention of Airline Passengers aimed to determine the relationship between the influence of delayed flights on airline passengers in terms of emotional response and behavioral intention from the 261 airline passengers in Francisco Bangoy International Airport, Davao City. The study used descriptive correlational research to determine the relationship between 2 variables from the same respondents. The researchers found out that the airline passengers in Francisco Bangoy International Airport, Davao City, showed a high emotional response and behavioral intention towards flight delays. There was a moderate positive relationship between emotional response and behavioral intention of airline passengers toward delayed flights. Furthermore, this study recommended that the Civil Aviation Authority of the Philippines and the airline companies review the operating system and conduct training for the employees to improve the delivery of their services. Tourism Professors may include topics on airline passenger complaints, specifically in the Transportation Management subject and the Work Integrated Learning subject, to improve the handling of airline passengers