Exploring Corporate Communication Gaps in Public Institutions Necessitating access to Information Law in Zambia: the Case of Zambia Revenue Authority

This research paper is entitled exploring corporate communication gaps in public institutions necessitating access to information law in Zambia: the case of Zambia Revenue Authority. The aim of this paper is to examining corporate communication gaps that exit in public institutions that are necessitating the enactment of the Access to Information law in the country. Data was collected by interviews and questionnaires. The study employed exploratory and descriptive research designs. It adopted a mixed methods approach where both the qualitative and quantitative methodologies were employed. The findings reveal that corporate organisations in Zambia, whether public or private, are expected to effectively communicate with their various stakeholders. It is ideally expected that these organisations will keep their stakeholders well informed about what is happening in their respective organisations more especially that most of them have Public Relations (PR) officers whose role is to communicate. The research concluded that public institutions are not doing enough to satisfy the information needs of the public hence the need for the ATI law in the country. The researchers recommend that ZRA as a public institution immediately deals with the challenges that members of the public face when accessing information from the institution.