Information Technology Unit Performance Assessment in The Readiness of Electronic Medical Record With Balance Scorecard at PKU Muhammadiyah Karanganyar Hospital

PKU Muhammadiyah Karanganyar Hospital is one of several hospitals in Karanganyar Regency. With its existence among several existing hospitals, PKU Muhammadiyah Karanganyar Hospital must show maximum performance and be able to provide the best service so that it can become the public's preferred hospital. In addition to providing healthcare, hospitals are also required to always maintain their existence including all existing units to develop optimally. PKU Muhammadiyah Karanganyar Hospital utilizes a performance measurement system using the balance scorecard method in order to improve hospital performance sustainably so that it can provide services needed by the publicquickly, effectively, integrated and professionally. The perspectives used in this research include 4 perspectives, namely customers, learning and growth, internal business processes and finance. From these four perspectives, it is then developed into performance indicators that can be measured to determine the level of achievement of hospital performance. With the Minister of Health Regulation (PMK) number 24 of 2022 concerning Medical Records, healthcare facilities are required to implement a patient medical history recording system electronically. The transition process will be carried out no later than December 31, 2023. The implementation of electronic medical records is highly dependent on the ability and readiness of the information technology unit so it is deemed necessary to evaluate the performance of the information technology unit to be able to determine the extent of the capability and readiness of the information technology unit to implement electronic medical records.