Evaluation of the Quality of Online Learning Services (Case Study at UPBJJ-UT Ternate)

The purpose of this study was to examine and analyze the effect of pre-registration services, availability of basic material books, tutoring services and final exams on the quality of student learning during the COVID-19 pandemic. This research is an empirical research using probability sampling technique. Data was obtained by distributing questionnaires to 351 undergraduate students who registered for the 2020 academic year at UPBJJ-UT Ternate. Data analysis was performed using multiple regression analysis. The results showed that online registration services, online facility services, basic material book services, had no effect on the quality of online learning. While the final exam service affects the Quality of Online Learning