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The Impact of Knowledge Management Processes on Employee Performance at Zarqa University

Journal: International Journal for Quality Assurance (Vol.8, No. 1)

Publication Date:

Authors : ;

Page : 19-33

Keywords : Knowledge Management; Performance; Zarqa University;

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Abstract

The study aims to examine the effect of knowledge management processes on employees' performance at Zarqa University. To achieve the objective of the research, the current study employed a survey method to validate the model of the study by using a simple random sample of a total of (300) participants in this study. The findings revealed that there is a high level of application of knowledge management processes at Zarqa University, where all processes came to a high degree. It was also demonstrated that the processes of knowledge creation, acquisition, diagnosis and auditing, distribution and sharing, storage and retrieval, and application have a significant positive effect on employee performance at Zarqa University, as perceived by the study respondents. The findings underscores the great positive impact of knowledge management processes on the performance of employees within the university, which is increasingly developing comprehensive strategies for knowledge management, in order to better benefit from knowledge assets, facilitate the effective transfer of these assets to its various faculties and employees, which is reflected on knowledge and practical capital, transform academic and research results into applied reality, and ultimately enhance the overall performance of the university.

Last modified: 2025-07-16 18:15:29