Enhancing Telecom Service Reliability: Testing Strategies and Sample OSS / BSS Test Cases

This study examines the vital need to improve telecom service dependability by using sample OSS/BSS (Operations Support Systems/Business Support Systems) test scenarios and robust testing techniques. It starts with a summary of the fundamental significance of dependable communications before diving into several testing approaches, such as functional, performance, security, scalability, and compatibility testing, which are essential for guaranteeing telecom networks' resilience. It also explains how important OSS/BSS is to preserving service reliability and presents a number of example test cases covering customer management, fault management, performance monitoring, billing assurance, and service provisioning. The effectiveness of these test cases in enhancing telecom service reliability is illustrated through case studies and real - world examples. Along with offering answers, the paper discusses the difficulties in testing telecom services and offers insights into new developments such as network virtualization, AI integration, and 5G technology. In the conclusion, this research provides telecom operators and stakeholders with practical methods to strengthen the infrastructure supporting telecommunications, resulting in a more reliable and connected digital environment.