History and the Challenges of the Quality Management System: A Case Study

This research delved into the history of the University of Cebu – Lapulapu Mandaue Quality Management System (QMS), its implementation, the challenges faced, and the lesson learned. The QMS is necessary as compliance to regulatory requirement specifically for the Maritime Education Programs and as well as a management standard guide for everyone to attain the desired outputs of the University's strategic direction and maintain customer satisfaction. The investigation utilized the case study method to analyze and discuss the results and impacts, challenges faced, and lesson learned of the implementation of the QMS. The researchers conducted the study through the utilization of different sources like related literatures and studies, and actual observation of internal practices and trends. The study revealed that the implementation of the QMS is consistent to the required standard; however it still faced several minor challenges in the areas of documented information and keeping of records, monitoring and measurement, analysis and evaluation, knowledge of operational processes, compliance to corrections and corrective actions, and maintaining customer satisfaction. The findings led to the conclusion that in order to minimize the challenges; the implementation of the QMS shall be strengthened through continuous coordination of the Institutional Quality Assurance office with all the other offices and to regularly refresh the personnel's knowledge of the application of the standards and compliance to the requirements.