INOVASI PELAYANAN PUBLIK DI BADAN PENANAMAN MODAL DAN PELAYANAN TERPADU (BPMPT) KABUPATEN KUBU RAYA

As a relatively new area, Kubu Raya district has managed to implement good public services especially in the field of licensing, this is evidenced by the numerous awards achieved and the increasing trend of the realization of a permit issued by the permitting Regional Board Of Investment And Integrated Services (BPMPT) as organizers each year. This study aims to determine what innovations have been carried out by BPMPT Kubu Raya and to identify what factors into supporting or occurrence of such innovations. This study used a qualitative method with a descriptive approach . Data were collected through interviews with the Head BPMPT and secondary data. The success of the public service is a direct and indirect impact of the innovation made by BPMPT. Innovation has been done by BPMPT Kubu Raya is simplifying the number of permits, licenses and restrictions touts business process simplification. Factors driving the birth of innovation undertaken by BPMPT Kubu Raya is the commitment and leadership of Regents BPMPT in improving the quality of licensing services, and human resources BPMT, who has high morale. While the issue is a barrier in the birth of innovation is moving staff.