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Journal: International Journal of Management (IJM) (Vol.7, No. 6)

Publication Date:

Authors : ;

Page : 37-42

Keywords : Online; Website; transactions; connectivity; customer care; electronic payment.;

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The goal of online or web based activities in particular online admissions is to provide convenience, save time, bring more objectivity, transparency and speedy transactions over the manual operations. On the other hand Mere launching of an attractive website uploading all the information and videos of the institute and place a nicely designed application form for download, and relaxing to wait for online admission does not fully facilitate online admissions. This study reveals interesting and real life problems in using this online facility. Especially, the students who are the beneficiary of this online admission process face vivid problems in making a online transaction. Among these problems the most common and frequently occurring problems for both rural and urban students are website not working, connectivity, on-line payment, system requirement, cost of transaction and lack of customer care etc. The severity of these problems is more observed in case of rural students as it is clear that, the rural areas are deprived of internet, and technology based services. The aim of this paper is to throw light on the most common problems faced by both rural and urban students. Hence here is an attempt to explore the problems faced by students in making online admissions by conducting a short survey and capturing the responses of the students from both rural and urban background. The subsequent paragraphs of this paper throws light on the responses and findings of this study

Last modified: 2018-04-06 16:23:33