The Effect of Service Quality on Loyalty using Satisfaction as an Intervening Variable (Study on Entrepreneurs in Bekasi Bonded Zone)
Journal: International Journal of Advanced engineering, Management and Science (Vol.4, No. 5)Publication Date: 2018-05-19
Authors : Jumawan;
Page : 389-394
Keywords : Service Quality; Satisfaction; Loyalty.;
Abstract
This research aims to discover and analyse the effect of service quality on loyalty of entrepreneurs in Bonded Zone using entrepreneurs' satisfaction as the intervening variable. Research population is Bonded Stockpile Entrepreneurs in the Operational Area of Supervision and the Office of Customs and Excise Type Madya A Bekasi, particularly entrepreneurs in Bonded Zone. According to Slovin's formula, the number of respondents is 70. Data analysis is conducted using path analysis. Result of the research indicates that all proposed hypotheses are accepted and proven true.
Other Latest Articles
- Applying Soft Computing Techniques in Information Retrieval
- AKMEOLOGICAL COMPONENT OF READINESS FUTURE ENGINEERE&PEDAGOGES TO PROFESSIONAL AND PEDAGOGICAL PROJECTION
- PEDAGOGICAL ASPECTS OF PREPARATION OF PRESCHOOLERS FOR THE STUDY OF LITERACY
- FORMATION OF MATHEMATICAL COMPETENCE IN FUTURE TEACHERS OF PHYSICS AND MATHEMATICS BY MEANS OF EDUCATIONAL-RESEARCH ACTIVITY
- LEGISLATION OF QUALITY MANAGEMENT OF PREPARATION OF FUTURE ENGINEERED PEDAGOGIES UNDER THE CONDITIONS OF THE TECHNICAL UNIVERSITY MAGISTRATE
Last modified: 2018-06-14 02:08:51