Do the Satisfaction Levels of People Benefiting from the Service Differ in the Model of Family Practice?

ABSTRACT Satisfaction levels of patients receiving healthcare service in addition to considering the delivery of high quality healthcare service as necessity has now started to gain importance as the determiner of high quality service in healthcare. Measuring the levels of patient satisfaction and determining the lacking sides in the delivery of healthcare service are important in making policies for increasing the quality of service. Healthcare centres, which lost their functions in Turkey, have been replaced by family practice centres. The model first started as a pilot application in 15 October 2005 in Düzce, and the application was started in all provinces in Turkey beginning in the year 2010. This study makes efforts to determine the extent to which patients benefitting the healthcare service are satisfied with the service setting out from the model of family practice implemented in Kars province, and it aims to demonstrate the differences between participants' levels of satisfaction according to demographic properties. Patient Satisfaction Survey containing two sections and 25 questions was administered to 250 patients using family practice service in Kars. The data coming from the questionnaire were analysed on SPSS 22.0 programme, and the results were evaluated. Accordingly, it was found that 14% of the participants had not been satisfied with the service whereas 86% had been satisfied. Keywords: Healthcare, Family practice, Patients' Satisfaction, Kars, Turkey