Estudo de usuários para o desenvolvimento das atividades nas bibliotecas do Instituto Federal da Bahia

In this article we present a study of users developed in the libraries of the Instituto Federal da Bahia with the objective of investigating the profile of the academic community and knowing their information needs, besides the activities carried out in the libraries that contribute to the development of information literacy in users. It points out the importance of the study of users as a communication channel between the community and the library, by bringing the information search and use behavior model developed by Kuhlthau (1991), which represents the process of sense construction. The method is characterized as a case study that used online questionnaire with the qualitative-quantitative data treatment approach. It results that information is the necessary condition for the individual to acquire knowledge and the library is the appropriate place to foster programs for the development of informational skills. Thus, there must be greater involvement by information professionals in offering products and services that satisfy the users' relationship with libraries.