PERFORMANCE EVALUATION OF DIFFERENT MUNICIPAL SERVICE FACILITIES: A CASE STUDY ON WARD-09 OF PABNA MUNICIPALITY, PABNA, BANGLADESH

Developing countries like those that Bangladesh is characterized by highly rated urbanization, which caused many urban populations deprived from some basic public facilities. However, some basic public services are essential to keep the urban life sound. Too many community services facilities these are water supply, drainage system, electricity etc. and community facilities are served from a specific point like educational institution, health care, market, dustbin, police station, fire services etc. However, service amount is not enough for the urban population. Due to the need of planning initiatives, research & proper guideline, distribution of services & facilities has been occurred in unplanned way which result scarcity of services. For this growing population, needs enough services and facilities. The specific objective of the study is finding out the conception about the existing physical, social and economic infrastructural situation of ward 09 in Pabna municipality along with measurement of satisfaction level about the municipal services to the urban dwellers. Community services are very important for urban citizens. However, it is not an adequate amount in Pabna municipality. The service delivery system is not developed in a planned manner. It is indispensable to make sure and improve the services for this people. The study is related with various community facilities like educational institution, health center, community center and market etc. By this study, service provision, level of satisfaction of the dwellers of 09 no ward and gap between existing services are found out. The specific objectives of the study are to evaluate the quality of existing service facilities in the study area and to assess the required need of the dwellers and the satisfaction level of municipal services towards the people of the study area. From existing condition analysis and the survey result the performance evaluation of different municipal services have been identified and some guidelines have been provided to reduce the associated problems according to stakeholder's perspective.