The Effect of Training and Career Development on Employees Retention –A Study on the Telecommunication Organizations in Yemen

Employees retention represents one of the main keys to organizational productivity, performance, competitive advantage and success. Therefore, organizations look for ways to improve their employees' satisfaction and retention. Organizations worldwide have been realizing the importance of this issue. However, many organizations - specifically in Arabic context - still failing in retaining their employees, especially the most talented and qualified ones. Although many studies have been done to investigate the effect of human resources practices on employees' satisfaction and retention, many of these studies show the impact of the monetary part of it such as compensation. The purpose of this paper is to investigate effects of non-monetary practices, training and career development on employees' retention in organizations within the telecommunication sector in Yemen. Moreover, current study seeks to investigate the mediating role of that job satisfaction in the training, career development, and employees' retention relationship. Using a sample of 100 non-managerial employees in the four Yemeni telecommunication organizations, results indicated that training has a positive impact on the employees' satisfaction and retention. In fact, results show the importance of training in enhancing employees' satisfaction as well as improving their retention rate in the telecommunication sector in Yemen. Surprisingly, results showed that career development has no relationship with employees' satisfaction or retention. Results also found that Job satisfaction mediates the relationship between training and employees' retention in the Yemeni telecommunication sector.