Emotional Intelligence: A Review of Emotional Intelligence Effect on Organizational Commitment, Job Satisfaction and Job Stress

Emotional intelligence is defined as an ability of the person to assess and control his own emotion and emotion of others. The emotional intelligence had played a vital role in the organizational productivity. The person with high emotional intelligence shows a positive attitude towards the organization and EI had a significant effect on organizational commitment, job stress and job satisfaction. The EI model had four fundamental aspects like recognizing emotions, understanding emotions, regulating emotions and using emotions. The EI had played a significant factor to understand the performance of employees in the workplace. The person with high emotional intelligence will understand and control the emotion of his own and others and contribute for the productivity of the workplace and performance. The EI had positive relationship with three components of organization commitment like affective commitment, continuance commitment and normative commitment respectively. The commitment of employees to remain in the organization will be high, if the human resource managers or department heads ready to satisfy their needs. The emotional intelligence and job satisfaction had a significant positive correlation. The productivity of an employee will always depend upon his level of job satisfaction so the employees with high emotional intelligence and job satisfaction produce the best performance in their workplace. The Job stress which is defined as anxiety or nervousness concerned to the work that had an impact on employees emotional and working behavior. The environmental uncertainty and speedy changing environment is the main factor for all organization to increase their level of job stress. But the employee's optimistic features of emotional intelligence will control the level of stress. This review will focus on the EI effect on job stress, job satisfaction and organizational commitment.