Is Mode of Offshoring affected by Firm Capabilities and Service Characteristics? A Study of Large US Firms

As offshoring of services is increasingly becoming an important aspect of a company's strategy, this study explores the effects of firm capabilities such as firm size and service characteristics such as strategic importance of the service, customization needs of the service and proprietary nature of the service on the mode of offshoring of services. Also since the factors influencing the mode of service covered in this study are fairly generic and moreover this study plans to collect data from various industries, the results of this study will be of interest to practitioners from various industries and academicians focused on various aspects of offshoring of services.