Tourism Safety And Security In The Republic Of Armenia

The article examines the issues of security and protection of the consumers rights of tourist services. The relevance of the chosen direction of research is due to the rapid increase in the number of trips of citizens, increasing the number of threats (terrorism, civil wars, political conflicts, revolutions, epidemics, natural disasters), which are becoming more destructive and less predictable. The purpose of the study is to analyze the current position of Armenia in international rankings and indices that assess the state of tourism safety and security. The study used methods of descriptive statistics, observation, comparison and questionnaires. The information base of the study was data from international ratings and indices (Competitiveness Index in Travel and Tourism, Global Peace Index, Global Terrorism Index), as well as the results of a survey on the level of tourist satisfaction with services in Armenia. It is substantiated that the tourism industry helps to increase foreign exchange earnings, intensifies investment activities, influences the creation of new jobs, as well as promotes a positive image of the state in the international arena. The analysis of the rating positions of Armenia in different international reports allows us to say about its safety and security for travelers. The results of the survey indicate that about 87% of tourists consider Armenia a safe country and are satisfied with the quality of tourist services in this country. It is proposed to improve the national migration and visa policy, to promote Armenia as a safe destination for tourists and to develop the international cooperation in the field of tourism. The results of the study can be useful for public administration, the private sector, as well as for researchers in the tourism industry.