Production Planning and Control: Improvement Proposal for the Stock Management of a Hotel Located in a Brazilian Metropolitan Region

Studies show that the application of Production Planning and Control (PCP) in micro and small companies, mainly in the service sector, encounters many resistance from companies. This work explored this finding by conducting a study in a hotel located in the Metropolitan Region of the Paraíba Valley and North Coast located in the Sao Paulo State , Brazil, with the aim of detailing the situation from the perspective of Production Engineering. The methodology of the bibliographic research in periodicals on the application of the PCP in micro and small companies, in the area of services and in the hotel sector was used, and the results confirmed the possibility of improvements for the sector, contributing to a more rational management of resources and an increase in the reliability of the services provided by the enterprise.