Structuring Strategic Planning in a Public Organization: Application of the balanced Scorecard Method
Journal: International Journal of Advanced Engineering Research and Science (Vol.8, No. 1)Publication Date: 2021-01-05
Authors : Eliane Moura da Silva Edilson Ferreira Calandrine Walda Cleoma Lopes Valente dos Santos Tatiana da Silva Mendes Fagnei Ivison Correa Carvalho Silvia Ferreira Nunes;
Page : 136-142
Keywords : Strategic planning. Public sector. Professional Practice Management.;
Abstract
Objective: this research aims to describe the process of implementing the Balanced Scorecard Method (BSC) in the Strategic Planning of Fundação Santa Casa de Misericórdia do Pará (FSCMPA). Method: qualitative, descriptive and exploratory study of document analysis. Result / discussion: it was possible to achieve with the BSC-based planning the definition of indicators and goals for management, construction and implementation of the institutional vision of mission, vision and value. Conclusion: the BSC presented an ordering of preexisting concepts and ideas in a logical, objective and intelligent way to increasingly strengthen the quality and patient safety policy and the hospital care policy with a focus on the constant search for excellence in care centered on person.
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Last modified: 2021-01-28 01:05:13