CUSTOMER SERVICE QUALITY OF HEALTH DEPARTMENT IN MALAYSIA

This article investigates the factors that affect the customer service quality of the health department in Malaysia and measures the causes of variations through individual control charts. The effects of the health department's internal processes, staff attitudes, training of staff, and technology considered contributing factors to customer service quality for the health department. Multiple Linear Regression analysis shows that the health department's internal process significantly impacts customer service quality while other factors are insignificant. Eventually, the moving range of the mean score control chart presents a small number of violations that aim to improve customer service in Malaysia, especially in the health department.