QUALITATIVE SURVEY FOR LAVATORY SPACES; CASE STUDY ON TOILET AT CANSELOR TUANKU MUHRIZ'S HOSPITAL, THE NATIONAL UNIVERSITY OF MALAYSIA (UKM)

Toilets are a basic necessity in daily life and the frequency of toilet use tends to cause defects and damage to that facility. Severe toilet conditions not only affect the level of comfort and satisfaction of users, but toilets that are not well maintained may also endanger the user safety. Therefore, the purpose of this paper is to obtain the complaints from toilet users on the quality provided and suggestions for improvement when using the toilet at Canselor Tuanku Muhriz's Hospital, UKM. To obtain feedback on toilet damage issue, a questionnaire survey using qualitative method approach was conducted and distributed randomly to UKM Hospital citizens using digital platform. The research results provide insights into various types of toilet defects that commonly occur in hospitals that can cause problems to patients and staff who use the toilet. The originality of this research is to identify the types of toilet defects that often occur in University Medical Centre from the aspect of users and its safety impact on patients.