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Analysis the Effect of Information Quality, System Quality, and Service Quality on Digital Wallet User Satisfaction of Students in Jakarta

Journal: International Journal of Advanced Trends in Computer Science and Engineering (IJATCSE) (Vol.10, No. 2)

Publication Date:

Authors : ;

Page : 1128-1133

Keywords : Analysis effect; user satisfaction; digital wallet; students.;

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Abstract

The purpose of this research is to find out whether there is an effect between information quality, system quality, dan service quality on user satisfaction, and how much the effect on user satisfaction of digital wallet of students in Jakarta. This research uses quantitative methods with 100 students in Jakarta who use digital wallet as respondents. Measurement of user satisfaction is conducted based on DeLone and McLean information systems success model, which includes Information Quality, System Quality, and Service Quality. Based on research results, information quality, system quality, and service quality have significant effect on digital wallet user satisfaction of students in Jakarta with 90,1% effect percentages

Last modified: 2021-04-12 16:25:21