ERP AS A FUNCTIONAL AREA OF BUSINESS: AN EMPIRICAL STUDY

An Enterprise Resource Planning (ERP) system is a packaged business software system that enables a company to manage the efficient and effective use of resources by providing a total, integrated solution for the organization's information- processing needs. The objectives of the study is to measure the user's satisfaction on ERP system already implemented in selected organization. A structured questionnaire consisting of variables such as System Quality, Information Quality, Ease of Use, Individual Impact, Organizational Impact and User Satisfaction was used to gather responses from the sample of 210 employees in the cadre of Managers, Engineers and Technicians who are working in ERP system. Based on literature review, Research model was drawn and the researcher made an attempt to validate the model using Partial Least Square- Path Modelling (PLS-PM). The analysis revealed that the quality of ERP system built has a positive impact on the usage behaviour of ERP system. Besides, it is noted that the performance of users and firm performance are being influenced by the quality of ERP system which leads to overall satisfaction of ERP system users in the organization.