Identifying Risk Consideration as Intervening Variable between Intention to Switch and Switch Behavio-the Case of Pulse Robberies in Indonesia

The study was purported to scrutinize the reaction of customer's dissatisfaction which was resulted from no reaction of providers when pulse robberies happened. Customers had two options; the provider was still in use or went to other providers. Some considerations of switching likely appeared, such as be worry of losing contacts with friends and/or relations, and be worry of missing some important events since the second parties sent to the previous number.