Structural Equation Model on Work Engagement among Hotel Employees in Region XI, Philippines

The purpose of this study was to determine the best fit model of work engagement specifically; it established the interrelationship of service quality, decision-making, psychological empowerment among hotel employees in Region XI, Philippines. Quantitative research design and structural equation model (SEM) were utilized. The data were gathered from 408 hotel employee using the four sets of survey questionnaires. The exogenous variables are service quality, decision-making, psychological empowerment with endogenous variable of work engagement. Findings revealed that the level of service quality, psychological empowerment, and work engagement were very high, and high for decision-making. There was significant relationship between and among service quality, decision-making, psychological empowerment significantly influences work engagement. Model suggested that service quality and decision-making are drivers of work engagement. However, in the final analysis, psychological empowerment was not supported in the model fit. The model fit consisted of service quality and work engagement, decision-making and work engagement and between decision-making and service quality. The generated model 4 fits best anchored on work engagement indicating that the higher degree on the decision-making the greater service quality were provided of the hotel employees leading to intense degree of work engagement.