Just – In Time Delivery Practice and Customer Satisfaction of Brewing Plants in South East, Nigeria

The study focused on Just – in time delivery Practice and customer satisfaction of Brewing plants in South East, Nigeria. The study sought to identify the influence of Just In Time delivery practice on Customer Satisfaction of Brewing plants in South East, Nigeria. The study had a population of 1528, out of which a sample size of 431 was obtained using Cochran's formula at 5 error tolerance and 95 level of confidence. Primary data were collected with structured questionnaire and observation and secondary data were obtained through textbook, and journal materials. Out of 431 copies of the questionnaire that were distributed, 401 copies were returned while 30 copies were not returned. The hypothesis was tested using Simple Linear Regression. Finding revealed that Just – in time delivery Practice has a significance influence on customer satisfaction of Brewing plants in South East, Nigeria. r = 0.861 t= 33.777 p 0.05 .The study concluded that Just in time improved firm performance and competitiveness through an even production flow of small lot sizes integrating schedule stability, product quality, short setup times, preventive maintenance, and efficient process layout which at long run promote customer satisfaction. The Study recommended that Just – in time delivery is an inventory management strategy that helps facilitate speedier order fulfillment with particular applications in raw materials orders and manufacturing, therefore, brewing plants in South East, Nigeria should faster turnaround of stock to prevent goods becoming damaged or obsolete while sitting in storage, thus reducing waste. The policy implication is that it saves money by preventing investment in unnecessary stock, and reducing the need to replace old stock. Ndubuisi-Okolo Purity Uzoamaka | Nwatu Chukwuemeka "Just – In- Time Delivery Practice and Customer Satisfaction of Brewing Plants in South East, Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45063.pdf Paper URL: https://www.ijtsrd.com/management/strategic-management/45063/just- – in-time-delivery-practice-and-customer-satisfaction-of-brewing-plants-in-south-east-nigeria/ndubuisiokolo-purity-uzoamaka