TOTAL QUALITY MANAGEMENT

Management is the process of planning, organizing, actuating and controlling an organizations operation in order to achieve a coordination of the human and material resources essential in the effective and efficient attainment of objectives. Although the concept of quality is very old, today it is perhaps the major preoccupation of organizations world - wide. However, in the recent years, TQM has captured the world - wide attention and is being adopted in many organizations, both profit and non - profit. Step through TQM's door and the first person you'll want to meet will be W. Edwards Deming, credited as the founding father of Total Quality Management. Deming grew up in the twenties and thirties, a time when all you needed to succeed as a factory worker was the ability to work long hours at extremely boring jobs. Most industrial tasks required little or no formal schooling a nd illiteracy rates were high.