AUTOMATION OF BUSINESS PROCESSES OF ENTERPRISES AS A FACTOR OF INCREASING THE ECONOMIC EFFICIENCY OF THEIR ACTIVITIES

Introduction. The modern market environment of the enterprise involves the formation of various processes: simple, complex, very complex or multi-level. Over time, the question arises how to effectively manage them. In small enterprises, it is sufficient to describe business processes and determine methods for their control. In this case, it is sufficient to use paper media, individual models described using excel tools. However, with the scaling of the business, when there are more and more complex and multi-level processes, such a management mechanism does not meet the needs of management. Automation of business processes of a business entity comes to the rescue. Purpose. The purpose of the study is to study the features of automation of business processes, taking into account the innovative achievements of recent years, as the basis for the effective implementation of the financial and economic activities of the enterprise in unstable conditions of operation. Materials and methods. The materials of the study are: 1) the study of the organizational structures of enterprises, allocated, on their basis, the business processes of the enterprise; 2) works of domestic and foreign authors, regarding the research of business processes of the enterprise, in particular the features of their automation. Results. In this article, we offer business to approach systematically the problems of organizing enterprise management based on business process reengineering. The most common elements of the information environment that enterprises use to automate all business processes are characterized. The main stages of implementation of the CRM system are given. To describe business processes, it is proposed to use notation and a flowchart with their description. BPM (Business Process Management) is one of the modern management techniques that includes a combination of ideology and software for managing business processes. Discussion. In further scientific research, it is proposed to focus on improving business processes or developing new ones (with a description of them using flowcharts and notes), as well as developing an appropriate methodology for their automation. This will increase the efficiency of management decisions.