CITIZEN REPORT CARDS METHODOLOGY AS THE EFFECTIVE INSTRUMENT OF THE QUALITY OF A COURT WORK EVALUATION

The essence and the main functions of the Citizen Report Cards Methodology has been considered. Experience of their use in the research of the quality of the work of the Ukrainian pilot courts has been shown. The great attention is given to the peculiarities of this methodology to the evaluation of the quality of the court work through public opinion-participants of the judicial proceedings. In particular, the focus is on the features of the sampling of respondents, specificity of drawing up of questionnaires (card of the citizen report, form of the results presentation on the base of the Index of public perception of the court work, the presence of feedback ?court-citizen?..It is given the system of evaluation criteria by which measured the level of satisfaction of citizens (direct participants in the proceedings) of the court work and, by this, it is demonstrated the degree of approximation of the actual indicators of a specific court to certain quality standards that should have a perfect trial. Identified six dimensions of quality and corresponding to them indicators (indications) in the court activity in the democratic society and which can be used during citizens polls-court visitors.