Pengaruh Budaya Organisasi, Kondisi Fisik Kantor, Dan Kebutuhan Individu Pegawai Terhadap Kinerja Pelayanan Pegawai Kite Di Kanwil Dirjen Bea Dan Cukai Jawa Barat

The government sought a more effective integrated service with the release of Policy Package May 6 1986 and December 24 Policy Package in 1987 as a sequel, which covers the areas of investment, the bonded area and ease trade system as well as the liberation and restoration duties in the framework of the provision of services export facilities. Followed up by the Director General of Customs and Excise No. Kep-205/BC /2003: That to increase non-oil exports is necessary to simplify the procedures for granting Ease Import Export Destination Facility (KITE). The method used descriptive survey of a sample unit by 33 employees in the Office of Import Facility for Export Purpose (KITE) Regional Office of Directorate General of Customs and Excise, West Java, which consists of the Head of Customs Facilities, Head of Section, Head of Sub Division of General, Inspector, Officer Receiver Documents, Technical Support Officer, and other employees. Testing research hypotheses using path analysis, to data processing results of questionnaires used a computer program microsoft office excel and SPSS for Windows Version 17.00. Based on the results of research and discussion, it can be concluded that cultural relations organization, the physical condition of the office, and the individual needs of employees with employee service performance are positive and are in a strong category. Meaning positive relationship here is if the organizational culture and the physical condition of the office increased, as well as individual needs are met with a good employee, then the employee will increase service performance. Organizational culture, the physical condition of the office, and the needs of individual employees have a significant effect on the performance of employee services in West Java Regional Office KITE by 79.79%. The influence of organizational culture contributed by 21.53%, the physical condition of the office by 46.46%, and the individual needs of employees amounted to 11.8%, and the remaining 20.21% influenced by other factors outside of this research, such as leadership style, work motivation, and career development.