EFFECTIVE ROOT CAUSE ANALYSIS AND CORRECTIVE ACTION PROCESS

Root Cause Analysis and Corrective Action process are absolutely essential for the improvement of the quality management system and increasing the quality of the final product or service. This article has intention to briefly highlights the major steps that should be taken in the right sequence in order to successfully and permanently resolve any problem from problematic process. It has two major areas which are mutually interrelated and cannot function without each other ? root cause analysis and corrective action process. The first one serves the purpose to detect the right root cause of the problem which is the source of the issues and the other one is a set of actions to permanently eliminate the root cause with the proposed solutions that directly attack it in order to completely remove it from the process.