STUDY OF PATIENTS OF OUTDOOR DEPARTMENT REGARDING THEIR SATISFACTION FOR HEALTH CARE SERVICES AT GENERAL HOSPITAL JHAJJAR

Patient satisfaction is deemed to be one of the important factors for assessing the quality of patient care services. there is need to assess t he health care system as it determines the success of health care facility. assess the patient’s satisfaction towards the health care services. Material and methods: A randomly selection of 150 patients was done and a 28 item pretested and pre structured questionnaire was given to these patients or there attendants at the end of their OPD visit from 3 to 4p.m. for 5 days. While analysing they were grouped into categories like availability of services, clinical care, waiting time and cost etc.