A MODEL OF LEAN OPERATIONS MANAGEMENT SYSTEM: THE RESPONSE TO THE MISSING LINK BETWEEN LEAN TOOLBOX AND A SUSTAINABLE CONTINUOUSLY IMPROVING ORGANIZATION

The purpose of this paper is to develop a shop floor management model for processes and operations management that controls and enhances day-to-day facilities performance from following five axes: customer satisfaction, internal processes performance, problems solving and learning, continuous improvement, and Genshi Genbutsu. The model has been developed based on extensive review of literature on Lean Manufacturing, Lean Leadership, and operations management. The shop floor management model developed in this paper provides a useful daily agenda for the practical managers in monitoring and measuring of operations performance and enhances the Lean Leadership culture supposed as the critical factor in the success or failure of any Lean Manufacturing program.