TESTING RELIABILITY OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR SCALE (OCBS) FOR NON-TEACHING STAFF IN ACADEMICS

Organizational citizenship Behaviours is being researched for last three decades by the researchers. It is sometimes compared with the prosocial behaviour, organizational spontaneity, extra role behaviour and contextual performance. Dennis Organ (1997), father of OCB has defined OCB as, “Individual Behaviour that is discretionary, not directly or explicitly recognized by the formal reward system, and in the aggregate promotes the efficient and effective functioning of the organization.”