Customer Service Evaluation Applied to Pedagogy Degree

The objective of the present study is to evaluate the customer service applied to the pedagogy degree in its night shift. To carry out this research, a population study was applied and a representative sample was calculated using a 95% confidence level and a 5% error allowed. The Servqual instrument was used to achieve the stated objective. The results of the investigation showed that the lowest dimensions were the security with 66.43% and the reliability 68.71%. López Lazcano Judith N. | Jaimes Pérez Josué Iván | Vega Torres Gisela"Customer Service Evaluation Applied to Pedagogy Degree" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-5 , August 2017, URL: http://www.ijtsrd.com/papers/ijtsrd2234.pdf http://www.ijtsrd.com/other-scientific-research-area/other/2234/customer-service-evaluation-applied-to-pedagogy-degree/lópez-lazcano-judith-n