IMPLEMENTATION OF MANAGEMENT POLICY IN URBAN PUBLIC TRANSPORTATION BASED ON USER SATISFACTION IN YOGYAKARTA AGGLOMERATION

The urban areas of Yogyakarta's carrying capacity tend to decrease. This is due to the socio-economic dynamics of the community is more concentrated in Agglomeration Yogyakarta. This study attempts to examine various policies that have to do with the implementation of public transportation. Some data were collected such as passenger public transport performance indicators, perceptual data and user expectations of transportation services. All data is processed, analyzed and conducted discussion and interpretation as necessary. The results showed that the performance of public transportation mode of passengers in terms of the load factor is still below 35% for the Trans Jogja mode and the regular mode is still below 17%. The result of service quality (servqual) method to user perception and expectation, all attribute of service happened gap which is negative sign (-) with average score gap score to all service attribute item is equal to -1,4157. While the demand satisfaction score average of all items of service attribute based on user interest rate is -6,200. From these indicators can be explained that the performance of public transport services passenger urban areas of Yogyakarta is still far from what is mandated legislation