Application of LIBQUAL+TM Model to Evaluate Library Service Quality at Maharshi Dayanand University and Pandit Bhagwat Dayal Sharma Post Graduate Institute of Medical Sciences, Rohtak, Haryana

University libraries serves as a service oriented establishment whose main assignment to facilitate community of learners with rich source of knowledge and information assembled in various form of print/ digital resources through their efficient and smooth services. Therefore, librarian needs to provide the quality library services to meet the users' expectation both in terms of resources and services. The present study deals with service quality gap using LIBQUAL+TM. The study examines the quality of library services offering in Maharshi Dayanand University (MDU) and Pandit Bhagwat Dayal Sharma Post Graduate Institute of Medical Sciences (PGIMS-R) applying LIBQUAL+TM from user's perceptions and expectations to establish the views of library users on service level. Total question 450 questionnaires were distributed to students of both the universities on random basis, out of which 428 completely filled questionnaires retrieved for data analysis. The results derived from study illustrates that in both the university libraries there is a gap in users' perceptions and expectations on quality of library services delivered, however, the performance of Maharshi Dayanand University (MDU) library in all dimension was found better than Pandit Bhagwat Dayal Sharma Post Graduate Institute of Medical Sciences (PGIMS-R) library. The study suggested librarian require to observe those differences in the level of perception and make essential modification in their standard operating procedures to increase the quality of library services delivered