Huduma Centres Revolutionizing Service Provision in Kenya: Lessons for the Information Profession

The public service sector in Kenya has been grappling with the need to offer efficient services for several years. Some of the changes in the last 20 years include employee rationalization leading to wage bill reduction, performance improvement, structural adjustment programme and the institutionalization of results-based management (Abdalla, et al. , 2015). Huduma Kenya was established in 2013under the Devolution ministry to provide government services to the Kenyan citizens. Huduma is a Swahili word meaning service. The Huduma Kenya model seeks to use technology to allow people to access a range of self-service counters linked to government databases (Ngaru& Wafula, 2015).