Transformational Leadership Improved Financial Perspective and Employess Satisfaction at Polyclinics of Zainoel Abidin Hospital Indonesia: A Descriptive Study

The performance achievement of an organization is highly affected by the leadership style. Several studies in health care organization proved that transformational leadership were able to change the employees' performance including financial achievement and employee satisfaction. The purpose of this study was to find out the impact of leadership style on the financial perspective and employee satisfaction at polyclinics of the hospital. This study was a cross sectional study with a descriptive approach by analyzing the secondary data. A sample of 450 employees was taken from 28 polyclinics. The financial perspectives covered three indicators, economy, efficient and effectiveness ratio and the employee satisfaction were measured using semi structured questionnaires. The dominant leadership style at Zainoel Abidin hospital was Transformational. The ratio of economy, efficiency and effectiveness were gradually improved from year 2014 to 2015 (75.57, 105.90 and 110.52 to 76.28, 110.09 and 118.60 respectively). The scores of employee satisfaction increase from 85.3 to 89.1. The results of this study have an important implications for the ministry of health to be concerned on the leadership at polyclinics of hospital.