ORGANIZACIONES CIUDADANAS COMO MECANISMOS DE CONTROL «MEDICIÓN E IDENTIFICACIÓN DE LAS QUEJAS PRESENTADAS POR LOS CONSUMIDORES, REFERENTE A LA PRESTACIÓN DE LOS SERVICIOS PÚBLICOS EN SECTORES DE LA ECONOMÍA»

Throughout this article, it shows the importance that citizen organizations have as mechanisms of control of organizations, specifically the consumer leagues. In its introduction it clearly describes what the reader will find inside the writing, and to give support to the raised question, it constructs a theoretical framework supported by concepts of other authors, who point out the most important aspects of citizen organizations as control mechanisms and the help that they lend to organizations and communities, and the benefits they generate for businesses. To address the issue directly in context, the method of doing fieldwork in various institutions “of leagues” of consumer economics is chosen, grouped by the Colombian Confederation of Consumers (CCC), in such a way as to obtain primary information that permits after a serious analysis, conclusions that address the concerns raised.