Quality of Care at the Saint Vincent de Paul Neuropsychiatric Hospital in Goma: Patients' Assessments at Discharge

This study concerned information collected on patients admitted in the Neuropsychiatric Hospital Saint-Vincent de Paul in Goma. The overall objective is to contribute to the improvement of the quality of care in this Center. The patients were subjected to a tool designed according to the Likert scale ranging from 1 (very good) to 4 (Poor) at the time of exit from the Center. Appraisals of the services offered were collected from patients admitted for at least 48 hours in this center from 2016 to 2018. The assessment focused on 4 variables, namely reception at the center, contact with caregivers, and quality of care and organization of services. Overall, patients positively appreciated the services rendered by the Center from the reception given to them, the staff involved, the care administered and the organization of services by more or less 6 out of 10 people on average. Some services had a relatively high score of ? no opinion ?. Either the patients consider it too restrictive of their freedom of movement (isolation, for example), or they do not perceive its relevance in their therapeutic process (for example, chaplaincy), or, finally, the quality was probably questionable (for example, the evening recreation). To further improve the quality of services at the CHNP, we recommend that more explanation be provided to patients and family members about the importance of each aspect, service and person involved in the process of care in this hospital. Such studies should be conducted periodically to ensure that the quality of care is improving better on.