Evaluation of Operational Performance and Transjakarta Services Corridor 3F Kalideres-Gelora Bung Karno (GBK)

TransJakarta is one of the BRT transportation systems that provides a solution to accelerate the high mobilization rate in DKI Jakarta. One of the strategic corridors of TransJakarta travel is the 3F corridor. This study aims to analyze the service and operational performance of TransJakarta corridor 3F, user satisfaction and certain indicators that need to be improved. This research uses data based on field surveys and questionnaire instruments distributed to 100 respondents. The analysis methods used in this research are Importance Performance Analysis (IPA), Quality Function Development (QFD) and calculation of operational data based on SPM Perum PPD and DKI Jakarta Governor Regulation No. 13 of 2019. Based on the results of the analysis, bus operational performance is good with categories A and B in each indicator. Based on the IPA average suitability level with a score of 90%, there are 6 indicators on the unsatisfactory performance of TransJakarta Corridor 3F. As a recommendation, it is necessary to improve the indicators of bus headway, service information, information on arrival times and travel disruptions, SOPs for vehicle operation and emergency handling, handrail facilities for standing passengers, comparison of the number of passengers.